Terms of Serfice

Welcome to Hypoworry and our website at www.hypoworry.com. Your access to our Services is provided subject to these Terms of Service (these “Terms”), our Privacy Policy, Cookie Policy, Terms and Conditions, and any other guidelines, rules or operating policies that Hypoworry LTD of 284 Chase Road A Block Unit 221, 2nd Floor, London, United Kingdom, N14 6HF (“Hypoworry”, “we”, “us”, or “our”) may establish and post on our website (collectively, the “Agreement”). 



The term of the Agreement (the “Agreement Term”) begins when you sign up for our online mental health treatment options (“Service”) or first use the Service and continues as long as you use the Service. 


    1. Subject to these Terms, during the Agreement Term, we hereby grant you a limited, non-exclusive, non-transferable, non-sublicensable, worldwide, and revocable rights to access and use the Services solely for your personal purposes.  
    2. You agree your subscription to access and use the Services is not contingent on delivery of any future functionality or features or the delivery of any other services. 
    3. We reserve the right to change, modify, suspend, or discontinue any portion of the services, our platform or any other products, services, affiliated websites (including social media pages) and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.



In order to use our Service, you must 1) be at least eighteen (18) years old and able to enter into contracts or have sufficient and verifiable parental consent; 2) complete the registration process; 3) agree to these Terms; and 4) provide true, complete, and up to date legal and contact information. 


    1. By registering for an Account, which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our Platform, you agree and acknowledge that: 
      1. you have read the terms set out in these Terms and agree to be bound by and comply with them; and
      2. you shall ensure that all Users of your Account abide by these Terms.
    2. You are responsible for maintaining the confidentiality of your Account and you are responsible for all activities that occur under your Account. You agree that all actions carried out by any person through your Account shall be deemed to be an act carried out by you, and you shall ensure that all persons who have access to and use your Account are authorised to do so. We are not responsible for any loss, damage or liabilities arising as a result of or in connection with the wrongful, fraudulent or illegal use of your Account.


    1. All charges for the paid services (“Fees”) are posted on the website, or otherwise set forth in writing between us. You agree to pay for paid services according to these Terms. We reserve the right to vary our Fees charged and selling strategy and packages offered and will notify you upon such changes giving reasonable advance notice.
    2. If you purchase a recurring subscription from us, 4 appointments for 4 therapy sessions to be used within 8 weeks, the subscription period for your Account shall be renewed automatically at the expiry of each subscription period, until terminated successfully through our Services. By purchasing the recurring subscription, you authorise us or our related corporations to automatically charge the Fees: 
      1. upon the commencement of your first subscription period, upon expiration of any applicable trial period or at a date otherwise indicated by us; and 
      2. on the renewal date of the subscription period thereafter, without any further action by you. 
    3. Any Fees due in relation to our Services must be paid by their due date for payment, as notified to you through our Services or otherwise. Failure to make timely payment of the Fees may result in the suspension or termination of your access to our Services. 
    4. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued use of our Services will constitute acceptance of the amended Fees. 
    5. You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms.
    6. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third-party payment methods. We shall not be liable for any failure, disruption, or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
    7. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever. 
    8. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever. 
    9. Unless otherwise notified in writing by us, termination of your Subscription for any reason whatsoever shall not entitle you to any refund of any Fees for Services provided but unused sessions shall be refundable.


    1. You may not access or use the Service for any purpose other than that for which we make the Service available. The Service may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us. 
    2. You may use our Service only for lawful purposes. You may not use our Service:
      1. in any way that breaches any applicable local or international laws or regulations;
      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
      3. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in our prevailing terms and conditions as amended from time to time; and
      4. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer Content or hardware.
    3. You also agree:
      1. not to reproduce, duplicate, copy or re-sell any part of our Service in contravention of the provisions of our Terms; and
      2. not to access without authority, interfere with, damage or disrupt:
        1. any part of our Service;
        2. any equipment or network on which our Service is stored; 
        3. any Content used in the provision of our Service; or 
        4. any equipment or network or Content owned or used by any third party.


    1. Hypoworry does not offer the services and merely provides the technical and organisational infrastructure to ensure the proper conduct of transactions.
    2. Hypoworry does not employ the Counsellor matched through the services. The Counsellor, and any individuals retained by the Counsellor to use the services, are independent parties in relation to Counsellor and no employment relationship for such individuals shall arise between the individual and Counsellor. 
    3. Your relationship with the Counsellor is solely, and strictly, with the Counsellor. Hypoworry shall not be involved in the Counsellor-patient relationship. 
    4. You should not at any time disregard, avoid, or delay obtaining medical advice from your primary doctor or other qualified healthcare provider, or use or combine the services with traditional face-to-face appointments, only because of information you find notice on the services or Counsellor’s website or because of advice you receive through a Counsellor.
    5. The Counsellor is further liable for the Counsellor Services provided by the Counsellor.
    6. You are aware that the Counsellor Services may not be suitable for everyone’s needs or for every particular situation and/or may not be a complete substitute for a face-to-face examination and/or care in every particular situation. If the Counsellor Services you have been provided by the Counsellor are not suitable for your needs or expectations, you are entitled to change to a different Counsellor who provides services through the Platform


    1. We grant you a non-exclusive, non-transferable, non-sublicensed, non-commercial and personal licence to use the Session Content (in whole or in part) and any Service (the “License”), for such time until either you or we terminate the Services. 
    2. You must in no event use, nor allow others to use, the Session Content or this Licence for commercial purposes without obtaining a licence to do so from us. 
    3. As applicable, certain parts of the Services may be using third party features, some of which are managed by third-party providers for which additional terms and/or costs may apply. You must comply with such additional terms. 
    4. You shall not, directly or indirectly:
      1. sell, rent out, lease, licence, distribute, market, exploit the Session Content and Services or any of its parts commercially, 
      2. reverse engineer, decompile, disassemble, adapt, reproduce, or create derivative works of the Session Content and Services in whole or in part; 
      3. create, use and/or distribute “auto”, “script” or “macro” computer programs or other “hack” programs or Content applications for this Service; 
      4. remove, alter, disable or circumvent any copyright and trademark indications or other authorship and origin information, notices or labels contained on or within the Session Content and Services, and 
      5. export or re-export the Session Content and Services or any copy of adaptation in violation of any applicable laws or regulations.
    5. While using the Session Content and Services, you agree to comply with all applicable laws, rules and regulations. In all cases, you may only use the Services according to anticipated use of the Session Content and Services.


    1. All title, ownership rights and intellectual property rights in and to the Session Content and Services (including, without limitation, all text, graphics, music or sounds, all messages or items of information, fictional characters, names, themes, objects, effects, dialogues, slogans, places, characters, diagrams, concepts, audio-visual effects, domain names and any other elements which are part of the Session Content and Services, individually or in combination) and any and all copies thereof are owned by us and our licensor’s. 
    2. The Session Content and Services is protected by national and international laws, copyright treaties and conventions and other laws. 
    3. The Session Content and Services may contain certain licensed materials, and, in that event, our licensor’s may protect their rights in the event of any violation of this Agreement. 
    4. Any representation of these licensed materials in any way and for any reason is prohibited without our prior permission and, if applicable, our licensor’s’ and their representatives’. 
    5. Except as expressly set forth in this agreement, all rights not granted hereunder to you are expressly reserved by us.
    6. This Licence confers no title or ownership in the Services and should not be construed as a sale of any rights in the Session Content and Services.


    1. If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 24 hours notice. All cancellations/changes with less than 24 hours notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.
    2. We request that you are available for your session at least 5 – 10 minutes before the agreed time. Please ensure that your status is set to online/available if you are using the instant chat or voip service. If you are using the phone service ensure that your phone is not engaged, disconnected or switched off.
    3. If you will be late in any way contact us via email before your session time. If you have not contacted us before your session and are late, offline, engaged, away or unavailable at the exact agreed session time your session will be cancelled after 5 mins from the agreed appointment time. You will incur the full fee for the session.



These Terms shall remain in full force and effect while you use the Service. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Service (including blocking certain IP addresses), to any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms or of any applicable law or regulation. We may terminate your use or participation in the Service and any content or information that you posted at any time, without warning, in our sole discretion. 


    1. The Service is provided on an as-is and as-available basis. You agree that your use of the Service and our Session Content will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Service and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
    2. We cannot guarantee that any file or Session Content available for download and/or execution from or via the Services is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. 
    3. We make no warranty or representation that the Session Content and Services will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.
    4. No part of the Session Content and Services are intended to constitute advice of any kind, and the Content of the Sessions should not be relied upon when making any decisions or taking any action of any kind.
    5. We make no express or implied representations or guarantees to the reliability or accuracy of the information contained in the Session Content and Services.
    6. We shall not be held responsible for any direct or indirect special, consequential, or other damage of any kind whatsoever suffered or incurred, related to the use, viewing, or reading of, or the inability to access or read, view or use of our Session Content and Services. 
    7. The author of the Session Content and Services is not responsible or liable, under any circumstances, for what and how the Session Content and Services are used for.
    8. Any information outlined by us and published in our Session Content and Services is provided for educational and entertainment purposes only. 
    9. To the extent any of the content provided including e-mail transmissions, recorded voice messages, and any other associated messages/media (hereinafter collectively referred to as “Information”) may be deemed to be advice, such information is impersonal and not tailored to the needs of any specific person. 
    10. Results are based on simulated or hypothetical performance results that have certain inherent limitations. Unlike the results shown in an actual performance record, these results do not represent actual scenarios. 
    11. By using our Services and our Session Content, you acknowledge that you are familiar with the above-mentioned risks and that you are solely responsible for the outcomes of your decisions. We accept no liability whatsoever for any direct or consequential loss arising from the use of our Services and our Session Content. It’s to be noted carefully in this respect, that past results are not necessarily indicative of future performance.


    1. While we make all efforts to maintain the accuracy of the information on our Services, we provide our Services and our Session Content, and all Related Content on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of any of the foregoing, unless otherwise specified in writing. 
    2. To the full extent permissible by law, we disclaim all warranties, express or implied, relating to our Services, our Session Content, including but not limited to implied warranties of merchantability and fitness for a particular purpose. We do not warrant that the Services, the Related Content, or electronic communications sent by us are free of viruses or other harmful components. 
    3. Nothing contained in this Agreement shall be construed as a warranty that:
      1. the Services will yield any Result or otherwise be successful, 
      2. any Service will yield a specific result or otherwise be successful or 
      3. the outcome of the Services will be utilisable in any respect.


    1. We are not liable for the completeness, accuracy or correctness of any information uploaded on our Services and any Related Content. You expressly agree that your use of the Services is at your sole risk. 
    2. You agree not to use the Services, and the Related Content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the Services or any other website or software) for:
      1. loss of profits, sales, business, or revenue;
      2. business interruption;
      3. loss of anticipated savings;
      4. loss or corruption of data or information;
      5. loss of business opportunity, goodwill or reputation; or
      6. any other indirect or consequential loss or damage.
    3. Nothing in these Terms shall limit or exclude our liability for:
      1. death or personal injury resulting from our negligence; 
      2. fraud; and/or
      3. any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.
    4. Our Services is not intended to serve a record-keeping function and we shall not be liable for any loss of data or content. 
    5. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the Services. Except as expressly stated in these Terms, there are no conditions, warranties, representations, or other terms, express or implied, that are binding on us. Any condition, warranty, representation, or other term concerning the supply of the Services which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.



You agree to indemnify and hold us, our related corporations, and our respective directors, officers, employees, agents and representatives, independent contractors, licensees, successors and assigns harmless from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default or omission, whether in your use of our Services, Services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise. 


    1. We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or obligations under these Terms. 
    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    3. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
    4. These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations, and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms, or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 
    6. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect. 
    7. These Terms, its subject matter and its formation, and any other disputes or claims in connection therewith, are governed by the Law of England and Wales. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. 

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